Custom Reports using the Filter by Video Tag functionality When creating a custom report, there is a limitation when using the Filter by Video Tag functionality. For example, if you add two filters, video tag and player, only videos with the specified tags and viewed in the specified player will be returned. Custom Reports using Multiple Filters When using multiple filters, an AND operation will be used. Custom Reports Displaying 0 bytes_delivered for some Videos Videos that were ingested using a Dynamic Delivery ingest profile will display 0 bytes_delivered on custom reports. Analytics Analytics data may not be accurate due to ad blockers Analytics data (obtained both through the UI and API) may be inaccurate because of ad blockers such as UBlock blocking the submission of analytics data on client machines.
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Workaround: deactivate, unschedule, or delete the video. Live Video Brightcove Player counting video views for finished live events The Brightcove player accounts for video_view every time a remote asset is loaded, even if it's a finished live event with an empty or no longer retrievable HLS playlist. Players Module Preload setting Due to a bug in Internet Explorer, the preload setting may be ignored when using IE.
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Scheduled Videos Because the Playback API and Catalog cache videos for up to 10-15 minutes, a player requesting a video scheduled to become available during the next few minutes (up to 20) may not be able to get a playable video until the cache refreshes. Media sharing will fail for videos created by clipping live streams. Sharing a large number of videos at once may cause a timeout error.Īdding captions to a video that was shared which already contains captions is not supported. When sharing large numbers of videos, Brightcove recommends sharing at most two pages of videos at a time. Source file name containing double byte characters Source file name containing double byte characters gets garbled after retranscoding in the media module. Media Module Preview Player Live, HLS-only remote asset videos are not playable in the preview player. Studio Using Chrome's Translation feature breaks some Studio functionality Using Chrome's translation feature to translate Studio modules will cause some functionality to break. This topic lists the known issues with Studio, Brightcove Player and APIs. Viewing the Brightcove System Status Page.Training: Introduction to Video Cloud Analytics.Using Ooyala Players for Video Cloud Content.Authentication for Brightcove API Requests.Adding the Brightcove DNS Server for Testing.Ingestion Adapter: Supported Ingest Formats.Ingestion Adapter: Manifest File Formats.Backlot and Video Cloud: Video and Playlist Fields.Ingestion Adapter: Ingesting from Hosted MRSS.Ingestion Adapter: Ingesting Remote Assets via MRSS.Ingestion Adapter: Ingesting with the Backlot API.Ingestion Adapter: Ingesting with OIS 2.5.Ingestion Adapter: Ingesting with Aspera.Migrating to Video Cloud: Ingestion Adapter.Migrating to the Brightcove Analytics API.
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Using Wireshark to Track Network Traffic.